At Purefitz, operated by Prismpath Technology Private Limited, we are dedicated to providing a seamless, reliable, and stress-free shopping experience. In this policy, “we,” “us,” and “our” refer to Prismpath Technology Private Limited, while “you,” “your,” and “user” refer to our esteemed customers.  

This Shipping and Delivery Policy sets forth the terms governing the processing, dispatch, and delivery of products purchased through our platform. By placing an order, you acknowledge and accept the guidelines outlined in this policy. Our foremost priority is to ensure your order is delivered securely, promptly, and without inconvenience.    

Shipping Locations    
We currently ship to addresses across India. At this moment, our services are limited to domestic deliveries only, and we do not offer international shipping.    

Order Processing and Dispatch    
Once you place an order, our team begins processing it within 1 to 2 business days, excluding weekends and public holidays. You will receive an email confirmation with your order details as soon as the processing starts.    

Estimated Delivery Timeline    
Our standard delivery timeframe is between 3 to 8 business days, depending on your location and the efficiency of the courier service in your area. Please be aware that delays may occasionally arise due to unforeseen circumstances such as adverse weather conditions, logistical challenges, or high demand during peak seasons.    

Failed Delivery Attempts    
If a delivery attempt fails due to an incorrect address, the recipient being unavailable, or refusal to accept the package, the order will be returned to our warehouse. To arrange for reshipment, please contact our customer support team.    

Lost or Damaged Packages    
If your order arrives damaged, we are here to help. Please contact our support team within 48 hours of delivery and provide clear photographs of the damaged item for verification. In cases of lost shipments, we will work with our delivery partners to investigate and provide a suitable resolution, such as a replacement or a full refund.    

Contact Us    
For any inquiries or concerns regarding shipping and delivery, please contact us at prismpathtechnologypvtltd@gmail.com. We appreciate your trust and are dedicated to ensuring a smooth and satisfying shopping experience with every order.